General Shipping Information
• We proudly offer shipping within Canada and international shipping to select countries through FedEx and UPS.
• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification email with tracking information once your order has shipped.
• Delivery times may vary depending on the destination and chosen shipping service.
Shipping Providers
• FedEx: We offer a range of FedEx shipping options, including FedEx Ground, FedEx Express, and FedEx International services, for both domestic and international shipments.
• UPS: We also offer UPS Ground, UPS 2nd Day Air, UPS Next Day Air, and UPS Worldwide services.
Shipping Rates & Delivery Estimates
• FedEx Ground: Delivery within [X business days] (Domestic)
• UPS Ground: Delivery within [X business days] (Domestic)
• FedEx Express/UPS 2nd Day Air: Delivery within 2 business days (Domestic)
• FedEx International/UPS Worldwide: Delivery within [X business days] (International)
• Shipping rates are calculated at checkout based on the weight of your order, the destination, and the chosen shipping method.
• Free shipping is available on orders over [$500].
International Shipping
• We ship internationally via FedEx International and UPS Worldwide services. Delivery times and costs vary based on location.
• Please note that international orders may be subject to customs duties, taxes, and fees upon arrival, which are the responsibility of the customer.
Order Tracking
• Once your order has been shipped, you will receive an email with a tracking number for either FedEx or UPS, depending on your selected shipping method.
• You can track your order directly through the FedEx or UPS websites:
• Track with FedEx
• Track with UPS
Shipping Restrictions
• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• Some countries may have restrictions on certain items due to customs regulations. We recommend checking local import policies before placing an order.
Handling Times
• Orders are processed within 1-2 business days. Please allow for additional time during peak seasons or promotions.
• If your order is delayed due to any unforeseen circumstances, we will notify you via email.
Lost, Damaged, or Delayed Shipments
• Nomad Arsenal is not responsible for lost, stolen, or damaged packages during shipping. However, if your package does not arrive or is damaged in transit, please contact us at [Email] and we will assist you in filing a claim with FedEx or UPS.
• For delayed shipments, please use the tracking link provided to follow your package’s journey. If significant delays occur, feel free to contact our customer service team.
Returns & Exchanges
• Customers are responsible for return shipping costs, unless otherwise noted in our [Returns Policy].
• We recommend using a trackable shipping service (such as FedEx or UPS) when returning items to ensure safe delivery.
